Changes and Cancellations
Depending on the timing, there may be cases where we are unable to cancel or change your order after you have placed it.
Please contact us by email or phone.
*If we have already begun arranging delivery, we will not be able to change or cancel your order.
I want to cancel my order
If you wish to cancel, please contact us by email or phone.
* If you inform us of cancellation after payment has been completed, you will be responsible for any fees incurred when we issue a refund.
* If you have used points, points that have expired after the cancellation process cannot be refunded.
* If you have previously had an order canceled (non-payment), been absent for an extended period of time, or refused to receive an order, we may cancel your order
I want to change my payment method
Due to the system, it is not possible to change the payment method, so we will cancel your order.
Please contact our store directly.
I want to change the delivery address
Please contact us by phone or email within the specified period.
In addition, please let us know your new address.
I want to change the delivery date and time
Please contact us by phone or email within the specified period.
In addition, please let us know the new desired delivery date and time.
About gift wrapping
An additional fee of 330 yen will be charged. For details, please click here.
When ordering, please write "I would like gift wrapping" in the "Contact Shop" section in your shopping cart.
