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Shopping Guide

Shipping

Timing of shipment
Scheduled delivery
Shipping on Saturdays and holidays

Shipping carriers
Shipping fees
Combined shipping
Reservation of products
International shipping

It seems that my package hasn't arrived?
Extended absence and Refusal of package

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Payment

Credit card
Bank transfer

JACCS Shopping credit

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Cancellation

How to cancel your order
How to change payment method
How to change shipping address
How to change the delivery date and time
Can I get my purchase gift-wrapped?

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Returns

Checking received products
Return request deadline
Return fees
Return restrictions
Refund process
How to request return

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Wrranty on Watches

Watch warranty period

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Products

Product availabiliy
Product images and condition

Product measurement guide

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Safe shopping

Safe shopping

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Cooling-off system

Does the cooling-off period apply?

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Reward point system

How to earn points
How to use points

Point expiration dates

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Shopping Guide
  • Products
  • Shipping
  • Payment
  • Cancellation
  • Returns
  • Warranty on Watches
  • Gifting
Safe Shopping

BrandCity is a member of the Association Against Counterfeit Product Distribution (AACD), an organization that works with relevant institutions and companies to eliminate counterfeit products so that consumers can shop with peace of mind.

We do not sell any counterfeit products, so please enjoy your shopping with peace of mind.

BrandCity
Run by

Platinum Inc.

9F, Ontex Namba Bldg.
2-2-45, Minatomachi, Naniwa-ku, Osaka, Japan
556-0017

Sales Manager: Takahide Kanayama

Business hours: 10:00 / 18:00
- TEL: 0570-000-467 (Calls only available in Japan)
- Email: info@brandcity.co.jp

Language

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