Returns and Exchanges
We do our utmost to ensure the quality of our products, but in the unlikely event that you receive a defective or incorrect product, please contact us within 2 business days of receiving the product. We
will promptly exchange or return the product.
Precautions after receiving the product
Please make sure that the product you received matches the product you ordered. If you receive the wrong product, please contact us immediately.
Return deadline
When returning an item, please contact us by email or phone within 2 days of receiving the item , and then return the item to us within 4 days of receiving the item. (We may refuse to accept returns after this period.)
Returns Policy
We accept returns due to customer reasons such as "wrong size" or "different from what you expected".
Please pay the actual shipping and administrative fees for the product, as well as the following costs.
Bank transfer: Bank transfer fee up to 880 yen (※Varies depending on financial institution)
Cash on delivery: Product cash on delivery fee
[About administrative fees]
Administrative fees vary depending on the product price.
Up to 200,000 yen: 5,500 yen
200,001 yen to 500,000 yen: 11,000
yen 500,001 yen to 1,000,000 yen: 22,000 yen
1,000,001 yen or more: 33,000 yen
*Even if you return multiple products, an administrative fee will be charged for each product. Please be aware of this in advance.
○ After contacting us, please send the product to us.
○ As soon as we receive the product you wish to return, we will check the contents and contact you.
○ We will process the refund within 4 days after the product arrives at our company.
Returns cannot be accepted in the following cases.
○ Products that have been used even once
○ Products that have become dirty or damaged due to customer's fault
○ Products that we have purchased at the customer's request
○ If accessories that were included at the time of purchase are missing due to loss or damage
○ If the protective sticker on the product has been removed or the string tag has been cut
○ Products that have had size adjustments, such as watch bracelet adjustments or ring size changes
○ If the condition of the returned product is different from when it was shipped by our company
○ Returns after the product has been resold
○ If the return period has expired
Refund process
1) Credit card: The credit card charge will be cancelled.
Please note that depending on the closing date of the credit card company, there may be cases where the payment is withdrawn once and then refunded.
2) Cash on delivery: The store will refund to your designated account.
3) Bank transfer: The store will refund to your designated account.
Return address and contact
details
info@brandcity.co.jpRequired
information Order number / Name / Request details
*Please make sure to include the required information in the body of the email.
If not included, we may not be able to fulfill your request.
In addition to the above, we also accept phone inquiries.
(Inquiries are accepted weekdays 10:00-18:00, weekends and holidays 10:00-16:00)
Phone: 0570-000-467Return
address2-2-45 Minatomachi, Naniwa-ku, Osaka
556-0017Ontex Namba Building 9FPlatinum Co., Ltd.Returns windowOther notesWhen returning the product, please use a method that insures the product. (Non-standard mail and mail delivery are not available)
