FAQ

Product

Are the products sold in your store genuine?

All products are genuine. All branded products sold in our store have passed authentication and are certified as genuine. Please enjoy shopping with peace of mind.

Does the product come with a guarantee card?

We include our sales certificate to guarantee the authenticity of the product.
For products of brands such as Chanel, Prada, and Dior that generally come with a guarantee card, the "accessories" column of the product description indicates whether it comes with.
Some products may not come with the card due to loss or other reasons when products have arrived. Even though, in such cases, genuine products are eligible for after-sales service at authorized stores, regardless of whether or not the card is included.

There is no stamp on Prada's guarantee card.

It has been confirmed that products without shop or date stamps on guarantee cards are distributed. The absence of the stamp does not relate to the authenticity and the eligibility for after-sales service.

Can I reserve items?

We apologize that we do not reserve products. If you come to our physical store directly instead of buying online, we will only reserve the product for the day you visit.

Do the prices include or exclude tax?

All prices shown are including tax.

Order

Can I specify a delivery date and time?

We accept. For more information, please check out our shopping guide here.

Can you provide gift wrapping?

We will provide gift wrapping for an additional fee of 330 yen. Please write "gift wrapping request" in the shopping cart [Add a note to your order] form. Please check this page for examples of gift wrapping.

Can I request my invoice (delivery note)?

As part of our efforts to protect the environment, we are working to reduce paper usage. If you would like an invoice, we will send it to you by email in PDF format.

Account

Can I change my registration information?

You can change and register multiple addresses from your My Account page. If you would like to change your registered name or email, please Contact us.